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    1. How do I know that my order has been successfully submitted?

    You will receive order confirmation immediately after you ordered.If you didn’t receive,please contact us at customerservice@puppyyou.com.

     

    1. What is the lead time?

    Most of our items are customized products,normally it takes 3-7working days for the production.Once ready,we will dispatch asap.

     

    1. Do you have courier tracking no.?

    Sure,we have tracking no. for every shipment.

     

    1. When can I expect my package to arrive?

    We ship worldwide,so it varies by your country. It takes from 7- 21business days. It depends on the customs and import process in your country. Please note during the holiday season that the time may be longer.

    Below is the most typical time for your reference:

    North America: 7-14 working days

    Europe: 7-21 working days

    Australia: 7-21 working days

    Other countries:10-30 working days 

     

    1. Do you accept orders placed outside of the US? 

    Yes we do! We ship worldwide.

     

    1. Where do you ship from?

    Most products is fullfilled from our warehouses in China with few items from other countries including United States. 

     

    1. When can I expect tracking information?

    Normally the shipping carriers update their system slowly. If you haven't received it within a week's time, first please check your spam/junk folder in order to make sure you can receive the tracking email. You can also check it on our website using the TRACK ORDER button. If still not available, please contact us directly at customerservice@puppyyou.com‍.

         

         8. What is your store's return and exchange policy?

    Please refer to our return/refund policy.

     

         9. What about custom fees?

    Clients will be responsible for custom fees of your country.

     

         10. Will you work with bloggers, social media famous, models, etc?

    Yes,you can contact us by customerservice@puppyyou.com.

     

          11. Can I cancel/change my address/order?

    Please e-mail us as soon as possible if you wish to change or cancel your order. Note that once product fulfilled, we are not able to make any changes or cancellations to your order.

     

          12. I never received my order. Help!

    Please contact us customerservice@puppyyou.com.

         

          13. My order arrived broken

    Please contact us by customerservice@puppyyou.com and we'll work it out for you!